Customer Service – For the Hospitality Industry

Number of Learners

Must be a minimum of 1 learner on the course

Start Date



Fully Funded in certain regions, subject to availability and eligibility.


Learners must be over 16 and have the right to work in the UK


Via Zoom or face to face dependant on needs

Course length

4 months

About the Course

  • Level 2 
  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector 

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

This qualification, tailored to the hospitality industry, will enable learners to develop an understanding of:

  • Communicating with customers in the hospitality sector
  • Teamwork in the hospitality sector
  • Professional standards and personal development
  • Legislation and regulations relating to customer service delivery in the hospitality sector

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