Customer Service - units only
Number of Learners
Must be a minimum of 1 learner on the course
Start Date
Monthly
Costs
Fully Funded in certain regions, subject to availability and eligibility.
Eligibility
Learners must be over 16 and have the right to work in the UK
Location
Via Zoom or face to face dependant on needs
Course length
3 months
About the Course
- Level 3
- Unit Accredited Certificate
- Skillsfirst Principles of Business
- Skillsfirst Understand Customers and Customer Retention
The aim of this unitised certificate is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.
This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.
