Hospitality Team Member Level 2

Duration: 12 Months

Delivery: Online, Face to Face or Both

Start Dates: Monthly

Overview

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Details of the programme

This apprenticeship usually takes 12 months to complete during which you will participate in training, development and on-going review activities. These typically include

This apprenticeship covers the professional behaviours, knowledge and skills that are required of a hospitality team member:

  • Food and beverage service
  • Barista
  • Food production
  • Alcoholic beverage service (and further specialise in wine service, beer and cask ale, or cocktails and mixology).
  • Concierge and guest services
  • Housekeeping
  • Reception
  • Reservations
  • Conference and events operations

The End Point Assessment Process

Assessment Gateway

After a minimum of 12 months on programme, at the assessment gateway your employer will make the decision that you are ready to undertake the end point assessment
Before going forward for end point assessment, you must have:

    • Achieved Level 2 English, maths (if not held)
    • Met the set skills, knowledge and behaviours of the standard
    • Achieved 20% off the job requirement
End Point Assessment

Following successful completion of the Gateway, you will proceed to endpoint assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:

  • 90-minute multiple-choice test
  • 2-hour practical observation in the workplace
  • Business project
  • Professional discussion

All components of the endpoint assessment must be completed and an endpoint assessment grade will be determined by the endpoint assessor.

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