HR Support Level 3
Duration: 18 – 24 Months
Delivery: Online, Face to Face or Both
Start Dates: Monthly
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees or are a HR Manager in a small organisation.
Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.
In a larger organisation, they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
Details of the programme
During your apprenticeship you will develop new behaviours, knowledge and skills:
Some of these include:
- Understands the role and focus of HR within the organisation; its business plan/priorities and how these apply to their role.
- Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.
- Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers.
- Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.
- Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maintains appropriate confidentiality at all times. Has the courage to challenge when appropriate.
- Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements change
The End Point Assessment Process
At the assessment gateway, your employer will make the decision that you are ready to undertake the endpoint assessment.
Before going forward for endpoint assessment, you must have:
- Achieved Level 2 English, maths (if not held)
- Met the set skills, knowledge and behaviours of the standard
- Achieved 20% off the job requirement
End Point Assessment
Following successful completion of the Gateway, you will proceed to endpoint assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:
- Consultative Project
- Professional Discussion
All components of the endpoint assessment must be completed and an endpoint assessment grade will be determined by the endpoint assessor.
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