Operations/Departmental Manager Level 5

Duration: 24 – 30 Months

Delivery: Online, Face to Face or Both

Start Dates: Monthly

Overview

An Operations / Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities of an Operations / Departmental Manager may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist managers.

Details of the programme

This apprenticeship usually takes 24 – 30 months to complete during which you will participate in training, development and ongoing review activities. This apprenticeship covers the professional behaviours, knowledge and skills that are required of an Operations / Departmental Manager.

Skills to learn:

• Use core management techniques to drive better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Raise your profile in your organisation

Typical job responsibilities could include:

• Creating and delivering operational plans
• Leading and managing teams
• Financial and resource management
• Talent management
• Managing projects

The End Point Assessment Process

Assessment Gateway

At the assessment gateway your employer will make the decision that you are ready to undertake the end point assessment.
Before going forward for end point assessment, you must have:

  • Achieved Level 2 English, maths and ICT (if not held)
  • Complete Learning Journal
  • Met the set skills, knowledge and behaviours of the standard
  • Achieved 20% off the job requirement
End Point Assessment

Following successful completion of the Gateway, you will proceed to endpoint assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:

  • A knowledge test using scenarios and questions
  • A structured, competency-based interview
  • A portfolio – this is a collection of evidence from real work projects
  • An interview – this is carried out via a face to face or webinar with an assessor from the endpoint assessment body, to verify the learner’s knowledge and competence

All components of the endpoint assessment must be completed and an endpoint assessment grade will be determined by the endpoint assessor.

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