Who Is It For?
- Team leaders and line managers at any level
- Newly promoted managers who haven’t had formal feedback training
- Senior leaders wanting to model a coaching culture from the top
- HR and L&D professionals supporting managers with difficult conversations
- Any organisation moving from annual appraisals to continuous performance management
Workshop Structure
| Format | Half-day (3.5 hours) or full-day (6 hours) interactive workshop |
| Delivery | Face-to-face on-site, virtual via Teams/Zoom, or blended |
| Group Size | Up to 20 delegates per session |
| Approach | Role-play, scenario practice, peer coaching, and live feedback exercises |
| Tailoring | Bespoke — uses your performance framework, values, and real workplace scenarios |
Topics Covered
- The feedback mindset — why most feedback fails and how to make it stick
- Coaching vs telling — when to direct and when to ask powerful questions
- Feedback frameworks — SBI (Situation-Behaviour-Impact), feedforward, and radical candour
- Difficult conversations — addressing underperformance with clarity and compassion
- Receiving feedback well — modelling openness and creating two-way dialogue
- Continuous performance management — replacing annual reviews with regular check-ins
- Building psychological safety — creating an environment where feedback is welcomed, not feared
What’s Included
- Bespoke workshop design using your performance framework
- Feedback frameworks toolkit (SBI, feedforward, radical candour cards)
- Conversation planner template for difficult discussions
- Manager quick-reference guide for ongoing coaching conversations
- Role-play scenarios tailored to your workplace
- Certificate of completion for all delegates
- 30-day post-workshop support via email
Benefits
For Your Organisation
- More effective performance conversations across the business
- Faster resolution of underperformance issues
- Reduced grievances and formal performance processes
- Stronger manager-employee relationships
- Higher engagement and retention through better feedback culture
For the Individual
- Confidence to give honest, constructive feedback
- Skills to handle difficult conversations without conflict
- Ability to receive feedback with openness and growth
- Practical coaching tools usable from the next day
- Enhanced leadership credibility and team trust
Why TESS?
- Practice, not theory: 70%+ of the session is hands-on role-play and live coaching
- Your scenarios: We build exercises around real situations your managers face
- Proven approach: Delivered to Crystal Palace FC, Sunbelt Rentals, and NHS trusts
- Pairs with coaching programmes: Natural stepping stone to ILM L3 or L5 coaching qualifications