Duration: 18 Months
Delivery: Online, Face to Face or Both
Start Dates: Monthly
A Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close. Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer ‘conversation’, or over a series of interactions.
A Sales Executive understands their organisation’s products or services in detail, and is an expert at analysing customer needs and creating solutions by selecting appropriate products or services, linking their features and benefits to the customer’s requirements. A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor knowledge and an understanding of the market in which they operate, and by ensuring a positive customer experience.
Details of the programme
Sales Executives operate in organisations of all sizes across all sectors and markets, including Technology, Media, Pharmaceutical, Recruitment, Fast Moving Consumer Goods, Utilities and the Automotive Sector. Typical job roles and job titles include Sales Consultant, Sales Specialist, Sales Advisor, Sales Representative, Business Development Executive, and Field Sales Executive.
This apprenticeship usually takes 18 months to complete during which you will participate in training, development and on-going review activities. This apprenticeship covers the professional behaviours, knowledge and skills that are required of a Sale Executive. Some of these include:
- Organisational Knowledge
- Product, service and sector knowledge
- Market knowledge
- Customer knowledge
- Sales and planning preparation
- Customer engagement
- Customer needs analysis
The End Point Assessment Process
After a minimum of 12 months on the programme, at the assessment gateway, your employer will make the decision that you are ready to undertake the endpoint assessment.
Before going forward for endpoint assessment, you must have:
- Achieved Level 2 English, maths (if not held)
- Met the set skills, knowledge and behaviours of the standard
- Achieved 20% off the job requirement
- Completed Portfolio
End Point Assessment
Following successful completion of the Gateway, you will proceed to endpoint assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:
- Work-based project
- Presentation including sales pitch
- Professional discussion supported by a portfolio of evidence
All components of the endpoint assessment must be completed and an endpoint assessment grade will be determined by the endpoint assessor.
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