Build your digital support expertise with hands-on skills, professional recognition, and real-world application
Develop a dedicated digital support technician instead of outsourcing to expensive contractors — someone who knows your systems inside out.
Train technicians who keep ERP systems, handheld devices, and production software running to maintain operations momentum.
Develop staff who support sensitive digital records, telehealth platforms, and compliance systems with confidence and security awareness.
Train internal technicians who support staff with digital tools and help citizens access online services.
Build technicians who support client-facing teams with secure systems, tools, and data protection practices.
Develop in-house expertise to support EPOS, booking systems, and digital marketing platforms across all locations.
Understand your organisation's systems, digital infrastructure, and how different tools connect to support business operations.
Master Microsoft 365, cloud platforms, and workplace productivity tools to support colleagues in daily work.
Develop systematic problem-solving approaches to diagnose and resolve technical issues efficiently.
Build communication and empathy skills to provide excellent support, train colleagues, and explain technical concepts clearly.
Master hands-on technical skills: hardware setup, software installation, system configuration, and ongoing maintenance.
Understand data storage, backup strategies, disaster recovery, and how to protect organisational information.
Develop security awareness, understand GDPR obligations, and support your organisation's data protection and compliance requirements.
Explore AI tools, automation opportunities, and continuous improvement approaches to enhance digital service delivery.
Establish digital fundamentals: your organisation's systems, productivity tools, basic troubleshooting, user communication, and cyber security essentials.
Master hands-on technical skills: system installation and configuration, data management, backups, GDPR compliance, and support delivery at scale.
Deepen expertise in your chosen pathway: Digital Applications Technician (internal tools focus) or Digital Service Technician (customer support focus).
Apply learning through a work-based project, build your portfolio, complete mock assessments, and prepare for independent End Point Assessment.
90 minutes
Present a real technical project you've completed, demonstrate your problem-solving approach, and answer questions from an independent assessor about your methods and outcomes.
60 minutes
Discuss your technical competence, practical experience, and application of digital support knowledge through a structured conversation with an independent assessor.
Live online sessions delivering content, practical demonstrations, and peer learning in supportive groups.
Structured self-directed learning activities to embed knowledge and develop technical competence.
Personalised coaching focused on your technical development and real workplace challenges.
Applicants should be aged 18+ with Level 2 qualifications or equivalent work experience, moving into or already working in digital support roles. The programme suits candidates from all sectors seeking structured technical development and professional recognition.
The 15-month programme includes: weekly workshops (2–3 hours), study tasks (5–8 hours per week), on-the-job application (ongoing), 1-to-1 coaching (fortnightly), and mock assessments (months 13–15). Total time commitment averages 10–15 hours per week including work-based learning.
The programme is typically funded through the Apprenticeship Levy, reducing employer costs. The £13,000 funding band covers all tuition. Additional government support may be available. TESS Group works with employers to maximise available funding.
Our 92% pass rate reflects thorough preparation through mock assessments and coaching. If an apprentice doesn't pass on first attempt, we provide re-assessment support at no additional cost.
Yes. The Digital Applications Technician pathway suits internal support roles focused on staff productivity and tool adoption. The Digital Service Technician pathway suits customer-facing technical support roles. TESS assesses your role and recommends the best fit during onboarding.
This is an accredited apprenticeship standard aligned with BCS RITTech professional registration. Unlike traditional courses, it combines structured learning with real-world workplace application, 1-to-1 coaching, portfolio building, and rigorous End Point Assessment.
Professional development that transforms your career and delivers value for your organisation.
