What your team will leave with
From "we have Copilot licences" to shipping working agents.
Six concrete capability shifts, tied to behaviour change, not handouts. Items marked 2-day only are unlocked on the deep dive.
01 · Definitions
Tell agents, automations and assistants apart. Know which workflows in your business genuinely benefit from an agent, most don't.
02 · Single-agent design
Triggers, knowledge, actions, tool-binding and permission scoping. Prompt design for autonomous operation (different to chat).
03 · Tool integration
Connect agents to QuickBooks, HubSpot, Salesforce, SharePoint, custom APIs. Authentication, rate limits, idempotency.
04 · Evaluation
Sampling, automated checks, calibrated trust thresholds. Human-in-the-loop escalation rules. Catch failure modes pre-prod.
05 · Multi-agent orchestration2-day
Sequential, parallel, supervisor/worker, RAG-augmented. Production-grade Make.com scenario with three coordinated agents.
06 · Governance & audit2-day
Audit trails the FCA, ICO or your board would accept. Mapping to UK GDPR, EU AI Act and Consumer Duty. Internal rollout playbook.