What your team will leave with
From Copilot licences to published agents.
Six concrete capability shifts, tied to behaviour change, not handouts. All of it covered in the one day.
01 · Agents vs Copilot chat
What Copilot Studio actually adds, and which of your workflows genuinely need an agent, most do not.
02 · Grounding
Connect an agent to your own knowledge, SharePoint, websites and uploaded files, so it answers from your truth, not the open internet.
03 · Topics, triggers and actions
Design conversations that branch, capture data and act, not just chat.
04 · Power Automate handoffs
Make the agent do real work, raise tickets, update lists, send approvals.
05 · Testing and guardrails
Test panels, escalation to a human, content moderation settings, and what to check before anyone else touches it.
06 · Publish and govern
Deploy to Teams and web, Microsoft Purview controls, licensing and message credits explained in plain English.