Master customer experience, complaint resolution, and service excellence. Build the skills employers need. Fully funded, 15 months.
Handle inbound and outbound inquiries, resolve issues via phone, email, and chat, and maintain satisfaction records.
Diagnose technical issues, guide customers through solutions, document problems, and escalate complex issues.
Process orders, manage customer accounts, ensure accuracy, coordinate with logistics, and handle follow-ups.
Build and maintain client relationships, identify upsell opportunities, and deliver exceptional ongoing service.
ST0028 Level 3
Industry-standard certification covering customer experience, complaint resolution, CRM systems, and service excellence.
Combined Certification
English & Maths Level 2 plus complete CRM systems training (Salesforce, Microsoft Dynamics, or industry-standard platform).
Customer-first thinking, communication skills, active listening, empathy, and conflict de-escalation.
CRM platforms, data entry, product knowledge, consultative selling, and customer retention strategies.
Advanced complaint handling, service recovery, and multi-channel service delivery.
End-Point Assessment preparation, professional portfolio, and qualification achievement.
Businesses say customer service quality drives loyalty. Service specialists are 10x more valuable.
Service specialists with CRM and complaint resolution skills are first promoted to supervisory roles.
Qualified customer service professionals command significantly higher salaries across all sectors.
Every organisation needs service excellence. These skills transfer across every industry.
Customer Service Specialist Level 3 (ST0028) plus Functional Skills English & Maths Level 2 and CRM Systems certification.
100% funded through the Apprenticeship Levy. No cost to the learner.
Some experience is helpful but not required. The programme builds from foundations through to advanced service delivery.
Training covers industry-standard platforms including Salesforce, Microsoft Dynamics, and equivalent systems.
Master customer experience, complaint resolution, and service excellence. Fully funded, 15 months.
