Policies & Governance
Transparency, safeguarding, and accountability underpin everything we do. All policies are reviewed annually and approved by the TESS Group Board.
Need to raise a concern?
If you have a safeguarding concern, complaint, or need support — here's where to start.
Our Commitment to Good Governance
The TESS Group operates under a robust policy framework that ensures the safety, wellbeing, and fair treatment of all learners, employers, and staff. Our policies are aligned to Ofsted's Education Inspection Framework, the Apprenticeship Accountability Framework, and relevant legislation including the Equality Act 2010, GDPR, and the Prevent Duty. Every policy is reviewed at least annually, with the most recent review completed in 2025/26.
Safeguarding & Learner Welfare
Safeguarding & Prevent Policy
Our commitment to protecting learners from harm, abuse, and radicalisation. Includes reporting procedures and designated safeguarding lead details.
Equality & Diversity Policy
How we promote equality of opportunity, celebrate diversity, and eliminate discrimination across all programmes and services.
SEND Policy
Special Educational Needs & Disabilities — our approach to identifying, supporting, and making reasonable adjustments for learners with additional needs.
Learner Experience & Standards
Learner Handbook
Everything learners need to know — programme expectations, support available, progress reviews, EPA preparation, and your rights and responsibilities.
Learner Charter
The mutual commitments between TESS Group, the learner, and their employer — what you can expect from us, and what we expect from you.
Cheating & Plagiarism Policy
Academic integrity standards, what constitutes malpractice, and the investigation and sanctions process for breaches.
Information, Advice & Guidance (IAG) Policy
How we provide impartial careers advice, programme guidance, and progression support to help learners make informed decisions about their development.
Complaints, Appeals & Accountability
Complaints Policy & Procedure
How to raise a formal complaint, the investigation process, response timescales, and escalation routes including the ESFA.
Appeals Policy
The process for appealing assessment decisions, programme outcomes, or disciplinary actions. Includes independent review provisions.
Policy Review Report
Our annual review of all organisational policies — what changed, why, and when each policy was last approved by the Board.