Businesses that typically enrol learners onto this programme wish for their learners to have a more in depth look at all key aspects within the customer journey and how each representative is highly valuable in improving the customer experience.
The learners typically aim to deliver high quality products and services to the customers of their organisation. A learner on the Diploma in Customer Service Practice typically has a core responsibility to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. Learners on this programme, may be the first point of contact and work in any sector or organisation type.
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