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AI for Operations Leaders

Master AI-driven automation, data intelligence, and change management to transform operations, cut costs, and lead your team through digital transformation.

15-18
Months (Plus EPA)
£18K
100% Levy Funded
5
Portable Qualifications
14
Integrated Modules

You'll Earn

5 Industry Credentials:

🏆 CMI Level 5 Certificate in Management & Leadership
🔒 NCFE Level 3 Cyber Security Certificate
📊 NCFE Level 3 Data Certificate
🤖 NCFE Level 3 AI Prompt Mastery
💼 Microsoft AB-730 AI Business Professional
Portable STACKABLE Recognised

Why This Matters

✓ 15% reduction in logistics costs through AI
✓ 77% faster workflow cycle times
✓ 6 in 10 managers spend 50%+ time on AI-automatable tasks
✓ 35% improvement in forecast accuracy
✓ 20% productivity gains across operations

Watch: AI Built for the People Who Run Things

See how operations leaders are using live workshops and hands-on AI training to transform the way their teams work.

📦
77%
Faster Workflow Cycles
📈
35%
Forecast Accuracy Gain
💰
15%
Cost Reduction Potential
20%
Productivity Increase

Why AI + Operations Leadership Is the Competitive Edge

The Operations Transformation

1

Understand AI's Real Impact on Operations

Learn where AI delivers ROI: supply chain optimisation, demand forecasting, predictive maintenance, quality control automation. Not buzzwords—concrete operational wins.

2

Lead Teams Through Digital Transformation

Master change management, conflict resolution, and stakeholder buy-in. Your team needs to believe in AI adoption—this programme teaches you how to lead that conversation.

3

Drive Real Business Outcomes

By the end, you'll deliver a workplace AI project proving the value. Your apprentice emerges with a portfolio showing impact—cost savings, efficiency gains, risk reduction.

AI-Ready Operations Leaders Deliver
Faster Process Optimisation
77% improvement
Team Confidence in Automation
60%+ adoption
Cost Savings Realized
15-35% potential

Built for Leaders Who Run Things

Whether you manage a council department, a charity programme, or a commercial operation — if your role involves leading teams, improving processes, and delivering results, this apprenticeship is for you.

🏛️

Head of Service / Department Lead

Councils, NHS trusts, housing associations — use AI to streamline service delivery, reduce backlogs, and make better use of public resources.

📊

Operations Manager

Across any sector — automate workflows, improve scheduling, and use data to drive performance and hit KPIs consistently.

🤝

Programme / Project Manager

Charities, social enterprises, public bodies — apply AI to programme delivery, impact reporting, and resource allocation at scale.

⚙️

Process & Continuous Improvement Lead

Identify bottlenecks, automate repetitive tasks, and embed AI into your organisation's culture of continuous improvement.

💼

Business / Commercial Manager

Private sector leaders — use AI for forecasting, customer insights, supply chain efficiency, and competitive advantage.

🏥

Service Delivery Manager

Health, care, and community services — improve outcomes through AI-assisted triage, capacity planning, and performance monitoring.

🏢

Facilities & Estates Manager

Optimise buildings, energy, and space across corporate, public, or charity estates with AI-driven automation and analytics.

Quality, Compliance & Risk Manager

Any regulated environment — strengthen governance with AI-powered audit, compliance monitoring, and risk detection.

5 Portable Qualifications

Industry-recognised credentials that stick with your apprentice beyond the role. Each qualification builds expertise across AI, leadership, data, cybersecurity, and business acumen.

🏆

CMI Level 5 Certificate in Management & Leadership

Chartered Management Institute
The gold standard for management credibility. Covers 7 core units: Principles of Management, Leading Teams, Equality & Diversity, Conflict Resolution, Change Management, Financial Decision-Making, and Data-Driven Decision Making. Embedded throughout the 14 modules.
Level 5
🔒

NCFE Level 3 Certificate in Cyber Security

National Curriculum for Education
Essential for operations leaders managing data, systems, and access controls. Covers security principles, threat landscape, compliance frameworks, and protecting operational infrastructure against AI-era risks.
Level 3
📊

NCFE Level 3 Certificate in Data

National Curriculum for Education
Master data literacy for operations. Learn data collection, quality, ethics, and how to use analytics for decision-making. Critical for AI adoption and performance monitoring.
Level 3
🤖

NCFE Level 3 CQ in AI Prompt Mastery

National Curriculum for Education
Get hands-on with generative AI. Learn to craft effective prompts, integrate AI tools into operations workflows, and maximise productivity through intelligent automation.
Level 3
💼

Microsoft AB-730 AI Business Professional

Industry-Recognised Badge
Microsoft's credential for business leaders using AI strategically. Demonstrates proficiency in Copilot, generative AI tools, and enterprise AI adoption frameworks.
Professional

14-Module Learning Pathway

Structured around real operations challenges. Each module blends AI skills with leadership competencies, ensuring your apprentice emerges ready to lead transformation.

1

Foundation & Strategy (Months 1–3)

3 modules • Building blocks for operational excellence
Leadership
M1
AI Landscape for Ops Leaders
Understand AI's role in supply chain, logistics, manufacturing. Learn where ROI lives. + CMI 501: Principles of Management in Ops Context.
Data & Analytics
M2
Data-Driven Operations & Decision Making
Master data literacy, KPIs, forecasting, and dashboarding. + CMI 521: Using Data for Strategic Decisions.
Technical
M3
Process Automation Fundamentals
Explore RPA, workflow automation, and task-level AI. See what can be automated in your operations.
2

Leadership & People (Months 4–6)

3 modules • Leading through transformation
Leadership
M4
Managing AI-Ready Teams
Build capability, manage performance, develop team confidence in automation. + CMI 502: Developing & Leading Teams to Success.
Security
M5
Cyber Security for Operational Resilience
Secure AI deployments, manage risk, ensure compliance. Protect operations against evolving threats.
Governance
M6
AI Ethics, Governance & Compliance
Navigate responsible AI, regulatory frameworks, stakeholder trust. Ensure ethical adoption across operations.
3

Operational Applications (Months 7–9)

3 modules • Applying AI to real operations
Design
M7
Solution Design for Operations
Design AI & automation solutions aligned to business needs. Human-centred design, scalability, accessibility, and strategic fit for supply chain, logistics & production.
Practical Skills
M8
Prompt Engineering for Operations
Master generative AI, craft effective prompts, integrate Copilot and LLMs into daily operations workflows. NCFE AI Prompt Mastery certification prep.
Change
M9
Managing Change & Resolving Conflict
Lead organisational change, manage resistance, handle conflict constructively, and build consensus for AI transformation. + CMI 514: Managing Change & CMI 510: Managing Conflict.
4

Strategic & Financial (Months 10–12)

3 modules • Strategic & financial mastery
Finance
M10
Financial Impact & ROI of AI
Calculate costs vs. benefits, build business cases, demonstrate ROI to stakeholders. + CMI 520: Managing Finance & Budgets.
Testing
M11
Testing, Piloting & Iteration
Run AI pilots in your operations. MVP thinking, user feedback, feasibility analysis. Iterate and refine solutions before scaling across the business.
Inclusion
M12
Building Inclusive AI Teams
Ensure diverse perspectives in AI adoption, address algorithmic bias, create psychologically safe teams. + CMI 506: Equality, Diversity & Inclusion.
5

Capstone & Tools (Months 13–15)

2 modules • Putting it all together
Stakeholder
M13
Stakeholder Management & AI Buy-In
Communicate vision to executives, frontline staff, partners. Build organisational alignment for AI transformation.
Tool Mastery
M14
Microsoft Copilot in Practice
Hands-on with Copilot for operations: M365 integration, document automation, reporting. Prep for AB-730 certification.

Employer Return on Investment

Investing in an AI-ready operations leader pays measurable dividends.

📦
77%
Faster workflow cycle times through intelligent automation
💰
15%
Logistics cost reduction via AI-driven optimisation
📈
35%
Forecast accuracy improvement for demand planning
20%
Productivity gains across operations teams
What Your Operations Deliver Post-Programme
Process Automation Rate
85%
Team Adoption Speed
72%
Cost Savings Realized
90%

Why TESS Stands Apart

🎓

5 Qualifications

CMI, NCFE, Microsoft—all bundled

⚙️

14 Integrated Modules

Leadership + AI + Operations

Apprenticeship Model

Learn, apply, assess—real impact

Other Providers Teach AI.
TESS Transforms Operations.

CMI Level 5 Leadership Built In

Other providers deliver AI training. We integrate leadership development across all 14 modules. Your apprentice emerges as both an AI practitioner AND a qualified operations leader.

Operations-Specific Content

Not generic AI. Every module speaks to supply chain, logistics, production, quality control, and process optimisation. Real examples. Real ROI.

Workplace Project = Real Transformation

Your apprentice doesn't just learn—they deliver an AI & automation project in your business. End-to-end: scope, implement, measure, present results to the board.

How TESS Compares

TESS vs. Other Providers & In-House Training

Feature TESS Programme Typical Provider In-House Training
CMI Level 5 Leadership
Microsoft AI Credential
Operations-Focused Content
NCFE Certifications (Cyber, Data, AI)
Workplace AI Project (Real ROI)
Independent Assessment (EPA)
100% Levy Funded Cost to company
Portable Qualifications
Dedicated Training Partner

Trusted Partners

Delivered through partnerships with industry leaders and awarding bodies.

End-Point Assessment (EPA)

Independent assessment aligned to the ST1512 V2.0 Assessment Plan. Your apprentice demonstrates occupational competence across six assessment outcomes.

Assessment Organisation: 1st for Awarding (independent EPAO regulated by Ofqual)

P

Project MANDATORY

The apprentice completes a workplace AI & automation project. This is the core assessment method required by the standard.

+

Additional Assessment Methods

At least one additional method is selected from: Presentation, Professional Discussion, Simulated Task, or Portfolio — ensuring all six assessment outcomes are fully evidenced.

AO

Six Assessment Outcomes

Strategic & Ethical AI Adoption • Solution Design & Development • Testing, Evaluation & Iteration • Governance & Risk Management • Stakeholder Engagement • Continuous Improvement & Change Delivery

Graded: Pass or Distinction

Performance assessed across four categories: Applied Knowledge, Applied Skills, Regulatory & Procedural Awareness, and Communication & Collaboration.

Your EPA Journey
1
Gateway (Month 12–14)

Apprentice meets gateway requirements. TESS and employer confirm readiness. Project scoped and evidence gathering begins.

2
Project Delivery (Month 15–16)

Apprentice completes their workplace AI & automation project. Supporting evidence compiled for additional assessment methods.

3
Assessment (Month 17)

1st for Awarding conducts the EPA: project assessed plus additional method(s). All six assessment outcomes evidenced.

4
Certification (Month 18)

Graded Pass or Distinction awarded. All 5 qualifications conferred. Apprenticeship complete.

The programme didn't just teach our operations manager AI—it gave her a framework for managing teams through automation. She came back with a complete supply chain optimisation project, real cost savings, and the confidence to lead our entire organisation through digital transformation.
👨‍💼
James Richardson
Operations Director, Logistics Provider (TESS Employer, 2024)

Frequently Asked Questions

Everything you need to know about the AI for Operations Leaders programme.

Who is this programme for?

Operations managers, supply chain leaders, logistics managers, production supervisors, facilities managers, warehouse operations leads, quality & compliance managers, and anyone responsible for processes, workflows, teams, or systems in operations. This is NOT for individual contributors—it's for leaders managing teams through AI transformation.

Do I need AI or technical experience?

No. We start from the fundamentals: what AI is, where it delivers ROI in operations, ethics, governance. The programme assumes no prior technical knowledge. It's built for operations leaders, not data scientists. You'll learn alongside your team and emerge with practical, applied understanding.

What does it cost my company?

£0 out-of-pocket. The £18,000 apprenticeship cost is 100% funded by your payroll levy. If you don't have a levy account or need help accessing funds, TESS can guide you. Apprentices over 19 at start cost 5% shared (£900). The government covers 95%. For smaller companies without levy, alternative funding routes exist—talk to us.

How long is the programme?

15–18 months, including EPA (End-Point Assessment). The first 12–14 months cover the 14 modules and leadership development. Months 15–18 focus on the workplace AI project, portfolio building, and independent assessment. Pace adapts to your apprentice's progress and your business needs.

What's the workplace project about?

Your apprentice identifies and delivers a real AI or automation project in your operations. Examples: supply chain optimisation, demand forecasting, process automation, quality control enhancement, or logistics route optimisation. They own it end-to-end: scoping, implementation, measurement, and stakeholder communication. Real impact. Real ROI. Real proof of competence.

Can TESS help manage the apprenticeship?

Yes. TESS handles training delivery, curriculum pacing, EPA coordination with 1st for Awarding, progress tracking, and compliance reporting. You manage the apprentice's day job and provide a workplace mentor. We guide you on all apprenticeship regulations, record-keeping, and support needed for successful completion. Full partnership.

What if my apprentice doesn't pass EPA?

EPA resits are available. TESS provides support and additional coaching to address gaps. Even if an apprentice doesn't achieve Distinction, they've completed the 14-module curriculum, earned 4 qualifications (CMI, NCFE, Microsoft), and developed significant AI and leadership capability. The programme delivers value beyond the EPA grade.

Do the qualifications transfer to other jobs?

Absolutely. CMI Level 5, NCFE certifications, and Microsoft AB-730 are portable. Your apprentice can carry them to any employer. That's the power of industry-recognised credentials—they're not locked to your company. They improve career prospects and earning potential across the sector.

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Ready to Transform Your Operations with AI-Ready Leaders?

Start the conversation. Let's discuss how this programme fits your business goals and your operations team's needs.

Enquire Now