Hospitality Supervisor Level 3

Duration: 12 Months

Delivery: Online, Face to Face or Both

Start Dates: Monthly

Overview

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Details of the programme

This apprenticeship is a minimum of 12 months to complete during which you will participate in training, development and on-going review activities. 

This apprenticeship covers the professional behaviours, knowledge and skills that are required of a Hospitality Supervisor.

In completing the Level 3 Hospitality Supervisor apprenticeship, you will engage in the following subject areas:

  • Planning, Legislation and Technology of Hospitality
  • Leadership Styles and General Management Skills
  • Coordinating and Motivating Your Team
  • A choice of specialist routes depending on your job role, such as:
    • Food and Beverage Supervisor
    • Bar Supervisor
    • Housekeeping Supervisor
    • Concierge Supervisor
    • Events Supervisor
    • Hospitality Outlet Supervisor

The End Point Assessment Process

Assessment Gateway

After a minimum of 12 months on the programme, at the assessment gateway, your employer will make the decision that you are ready to undertake the endpoint assessment.
Before going forward for endpoint assessment, you must have:

  • Achieved Level 2 English, maths (if not held)
  • Met the set skills, knowledge and behaviours of the standard
  • Achieved 20% off the job requirement
  • Portfolio of evidence
End Point Assessment

Following successful completion of the Gateway, you will proceed to endpoint assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:

  • 2-hour multiple-choice test
  • 4-hour practical observation in the workplace
  • Business project
  • Professional discussion

All components of the endpoint assessment must be completed and an endpoint assessment grade will be determined by the endpoint assessor.

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