TESS leadership video · 1m23 · Managing Change

Ask Why Five Times — the Five Whys, start to finish.

Name: Ask Why Five Times — TESS workshop clip
Uploaded: 2026-06-11
Duration: 1 min 23 s
Description: The complete Five Whys root-cause technique in under 90 seconds, with a worked example — from a live TESS leadership session.

From a live TESS leadership session with trainer Jamie Chambers · captions included

“People stop at why number two or three — and they're still taking paracetamol for a broken arm.”

A complete, usable problem-solving tool: keep asking why until you reach the real cause, then make the change that actually fixes it. These clips come from live sessions that feed into the CMI Managing Change unit our learners complete.

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