Resistance Is Feedback: what pushback is really telling you.

Transcript

…that's the thing. Resistance is natural and predictable. Rather than viewing it as an obstacle, skilled change leaders, or change champions, recognise resistance as valuable feedback, highlighting concerns that need attention. If there's resistance, that's people saying: I don't quite have enough information; there's a little bit more that I need.

So understand the root causes: fear of the unknown; loss of control, going back to that SCARF model from earlier; perceived incompetence, "I can't do this well enough"; disruption to relationships; additional workload; or a lack of trust. These are all potential root causes we have to look at before managing that resistance.

Engagement strategies: involve resisters early. Listen genuinely: listen to understand, not to respond. Address those concerns specifically, provide safe spaces for people to vent and get things off their chest, and find that common ground. The final one is to build…