TESS leadership video · 1m15 · Managing Change

Resistance Is Feedback — what pushback is really telling you.

Name: Resistance Is Feedback — TESS workshop clip
Uploaded: 2026-06-11
Duration: 1 min 15 s
Description: Skilled change leaders treat resistance as valuable feedback. The root causes behind pushback — and the engagement strategies that work.

From a live TESS leadership session with trainer Jamie Chambers · captions included

“Listen genuinely — listen to understand, not listening to respond.”

Resistance to change is natural and predictable. This clip covers the root causes — fear of the unknown, loss of control, perceived incompetence — and what to actually do about them. These clips come from live sessions that feed into the CMI Managing Change unit our learners complete.

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