Master IT support while building technical excellence. The only Level 3 programme combining comprehensive IT support with industry-recognized BCS and RITTech qualifications.
CMI Level 3 Management & Leadership + NCFE Data + AI Prompt Mastery + Microsoft AB-730
IT support is critical infrastructure. Trained technicians reduce downtime by 60% and user frustration by 75%.
AI is transforming every workplace. But tools alone don't drive change — leaders do. This programme builds both.
70% of AI initiatives stall — not because the technology doesn't work, but because teams aren't coached through adoption. Leaders are the missing piece.
Your team leaders are closest to the work. When they understand AI, they spot opportunities, coach their teams, and turn resistance into momentum.
Leaders who understand both AI and people development don't just adopt tools — they build AI-confident teams that continuously improve. The impact multiplies.
Based on outcomes from AI-enabled leadership programmes across UK employers
Whether you're managing your first team or leading across divisions, this programme fits your role.
Advance your technical skills and gain recognized qualifications
Develop expertise in user support and troubleshooting
Master system administration and network basics
Specialize in mobile platform management and support
Build network knowledge and connectivity expertise
Develop system setup and maintenance capabilities
The Digital Support Technician programme delivers 3 industry-recognized qualifications you'll carry throughout your career
Industry-standard IT systems support certification demonstrating technical competence across user support, systems, and troubleshooting
Level 3Recognized IT technician qualification reflecting workplace competencies in support, systems administration, and technical service delivery
Level 3Comprehensive diploma recognizing achievement across technical skills, professional conduct, and workplace competencies
Level 3Leadership and AI woven throughout — not siloed. 14 modules across 15–18 months.
The difference: Every phase interweaves AI modules with CMI Level 3 leadership development. When you learn AI tools, you also learn to communicate and lead effectively. When you pilot automation, you're developing your team through the change. Leadership from month one — not bolted on at the end.
Project, Presentation, Professional Discussion & EPA
Independent assessment by 1st for Awarding. Graded Pass or Distinction across applied knowledge, skills, and communication.
Digital Support Technician apprentices deliver measurable value to your organization through enhanced support capabilities and reduced technical burdens
| Feature | Typical AI Provider | Digital Support Technician (TESS) |
|---|---|---|
| Leadership Qualification | ✗ None included | ✓ CMI Level 3 Management & Leadership |
| Total Qualifications | ✗ 0–1 | ✓ 4 (CMI + NCFE Data + Prompt Mastery + Microsoft) |
| People & Coaching Focus | ✗ Tech-focused, not people-focused | ✓ Leadership styles, communication, developing individuals, change management |
| Data Skills | Varies — often theoretical | ✓ NCFE Level 3 Certificate in Data |
| Copilot & Prompt Engineering | ✗ Rarely included | ✓ NCFE Prompt Mastery + Microsoft AB-730 |
| Coaching Frameworks | ✗ Not included | ✓ GROW, OSKAR, psychological safety |
| Levy Funding | £18,000 | £18,000 — same funding, far more value |
| Designed For | Generic / technical roles | ✓ People leaders managing teams |
Only ST1512 combining AI + CMI + Microsoft
Designed for people managers, not generic learners
3x tool adoption with AI-literate leaders
CMI L3 leadership modules woven throughout AI content — not tacked on at the end. You learn communication and leadership styles first, then develop people and manage change alongside the tools.
Other providers teach IT basics. None combine BCS certification + RITTech credentials + Professional Diploma. TESS does.
Move jobs, move countries, move sectors — these qualifications travel with them. They're your investment in people, not your company.
Other providers teach IT. TESS teaches support professionals how to help users excel with technology. That's why support succeeds, users stay productive, and your tech investment pays off.
Qualifications delivered and assessed by the industry's leading bodies.
Your apprentice demonstrates competence in their workplace role through a rigorous, independent assessment.
Apprentice completes a workplace AI & automation project demonstrating applied knowledge, skills, and real business impact.
Structured discussion with an independent assessor exploring the apprentice's competence across all assessment outcomes.
Apprentice presents their project outcomes, demonstrating communication, stakeholder engagement, and strategic thinking.
Independently assessed by 1st for Awarding (EPAO) across applied knowledge, applied skills, regulatory awareness, and communication.
Workplace project scoped. TESS guides preparation, evidence gathering begins.
Apprentice completes AI project in their workplace. Portfolio of evidence compiled.
Project assessed, presentation delivered, professional discussion with independent assessor.
Graded Pass or Distinction. All qualifications awarded. Apprenticeship complete.
Start the conversation. Let's talk about how this programme fits your team and your business goals.